At Business Assessment, customer satisfaction is our priority. If you are not fully satisfied with our assessment services, we offer a transparent and straightforward refund process.

✅ Eligibility for Refund

• Refund requests must be made within 7 days of purchase.

• Refunds apply only to digital services that have not yet been delivered or where delivery has failed to meet agreed expectations.

• Partial refunds may be issued in cases where the service has been partially fulfilled.

❌ Non-Refundable Cases

• Services already completed or delivered.

• Change of mind after the service has started.

• Delays caused by client-side inaction (e.g., missing documents, delayed communication).

⏱️ Refund Process Timeline

Once your refund request is reviewed and approved:

• Refunds will be processed within 7–10 working days.

• Refunds will be made to the original payment method used during checkout.

📝 How to Request a Refund

Please email us at support@businessassessment.agency with:

• Your full name

• Order/invoice number

• Reason for the refund request

Our support team will get back to you within 1–2 working days to initiate the process.